<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1">
  <url>
    <loc>https://scottywerner.com/home</loc>
    <changefreq>daily</changefreq>
    <priority>1.0</priority>
    <lastmod>2020-06-14</lastmod>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfabb58a922debac155efa/1523559353347/buzzfeed.png</image:loc>
      <image:title>Scotty Werner: Spectacular Customer Service Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acab0d51ae6cf686ae26692/1523233000708/_MG_0082.jpg</image:loc>
      <image:title>Scotty Werner: Spectacular Customer Service Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfabcd0e2e7224ab3a1d50/1523559377279/TIFAC.png</image:loc>
      <image:title>Scotty Werner: Spectacular Customer Service Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5cfd4287cb6e0f000199c5a1/1560101553229/Scotty+Homepage+Banner123.png</image:loc>
      <image:title>Scotty Werner: Spectacular Customer Service Keynote Speaker</image:title>
    </image:image>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service/2020/6/14/ehiy3n219xqazhzm26h4i2c66rmsdo</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service/2020/6/14/ehiy3n219xqazhzm26h4i2c66rmsdo-8ttlx-5w86b-emyjf</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service/2020/6/14/ehiy3n219xqazhzm26h4i2c66rmsdo-8ttlx</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service/2020/6/14/ehiy3n219xqazhzm26h4i2c66rmsdo-8ttlx-5w86b</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service/2020/6/14/ehiy3n219xqazhzm26h4i2c66rmsdo-8ttlx-5w86b-emyjf-mdme8</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service/category/Customer+Service+Training</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
  </url>
  <url>
    <loc>https://scottywerner.com/customer-service/tag/Customer+Service+Training</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
  </url>
  <url>
    <loc>https://scottywerner.com/coaching-corner</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/coaching-corner/2020/6/15/test-1</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/coaching-corner/2020/6/15/test-1-je2jb-7rkf6-magcx</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/coaching-corner/2020/6/15/test-1-je2jb</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/coaching-corner/2020/6/15/test-1-je2jb-7rkf6</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/coaching-corner/2020/6/15/test-1-je2jb-7rkf6-magcx-2pdzs</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-06-15</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/coaching-corner/category/Coaching+Corner</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-08-04</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/the-happiest-place-on-earth-collins-dental-center</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-07-30</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/how-american-express-delivered-spectacular-customer-service</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-07-30</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/how-apple-eliminates-friction-in-their-customer-service</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-08-04</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/shout-out-to-southwest-airlines</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-08-04</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/exceeding-expectations-shout-out-to-freedom-boat-club</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-08-04</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/how-apple-delivers-spectacular-service-and-how-you-can-too</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-08-10</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/shout-out-to-the-divi-project-for-their-spectacular-service</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2020-08-24</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/category/Scotty%27s+Coaching+Corner</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/category/Customer+Service+Training</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
  </url>
  <url>
    <loc>https://scottywerner.com/shout-outs/category/Scotty%27s+Shout+Outs</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
  </url>
  <url>
    <loc>https://scottywerner.com/keynote-speaking</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2018-04-27</lastmod>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf84c92b6a28b299720538/1523549390928/EXPERIENCE.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - EXPERIENCE</image:title>
      <image:caption>As someone who has taken over 250,000 client phone calls and trained over 3,000 customer service agents, Scott brings an unparalleled perspective to customer service.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf850d88251b8279364a55/1523549458574/TAKEAWAY+VALUE.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - TAKEAWAY VALUE</image:title>
      <image:caption>Your audience will walk away with actionable steps to increase client retention and client loyalty.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfaccfaa4a99ae7ba3481c/1523559637455/public+words.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf854c1ae6cf77138e6b13/1523549524954/personalization.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - PERSONALIZATION</image:title>
      <image:caption>While researching what is important for the client, Scott will tailor his presentation to meet the needs of your client.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf84e31ae6cf77138e5527/1523549415315/PASSION.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - PASSION</image:title>
      <image:caption>Scott’s presentation is delivered with passion and enthusiasm through authentic and genuine real-life experiences. His passion for spectacular customer service is unmatched in the industry.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf85176d2a73de6796ea68/1523549467264/no+drama.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - NO DRAMA</image:title>
      <image:caption>Zero crazy requests, no Prima Donna demands. Scott is accommodating during every step of the process and is easy to work with.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf84d588251b8279363e66/1523549402812/COMPELLING+STORIES.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - COMPELLING STORIES</image:title>
      <image:caption>Techniques are delivered through real life, powerful storytelling, not weak PowerPoint presentations. Entertaining stories will help your audience retain and implement the “6 Techniques”  that will make an immediate impact on your business.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5ada3e002b6a2817c1d75e35/1524252220411/_MG_0014.jpg</image:loc>
      <image:title>Scotty Werner: Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf85401ae6cf77138e68e8/1523549508795/follow-up.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - FOLLOW-UP</image:title>
      <image:caption>Scott will be in constant contact with everyone. Emails will be responded to the same day. Phone calls will be returned within 2 hours. Text messages will be answered within 10 minutes. (as long as Scott is not with a client )</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf967703ce64b9a487e211/1523553923451/Scotty+Logo+Block.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf84ec70a6adc235756107/1523549424027/FLEXIBILITY.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker - FLEXIBILITY</image:title>
      <image:caption>In this day and age changes are inevitable. You will find Scott extremely flexible, and in most every case, can change his schedule to accommodate yours.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5ab005df352f53b9fc6b54c7/1521485281142/Picture8.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5ae1d52c88251b3e9850bcf5/1524749652573/Picture1.png</image:loc>
      <image:title>Scotty Werner: Keynote Speaker</image:title>
    </image:image>
  </url>
  <url>
    <loc>https://scottywerner.com/meet-scotty</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-11-03</lastmod>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfac66f950b77b2605b443/1523559552207/paramount.png</image:loc>
      <image:title>Meet Scotty: Customer Service Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acab126352f53a44ff60aac/1523233088927/_MG_9980.jpg</image:loc>
      <image:title>Meet Scotty: Customer Service Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5ae1d4e603ce649859b900ee/1524750492003/Picture1.png</image:loc>
      <image:title>Meet Scotty: Customer Service Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acf965c758d4676cbedbd01/1523553894907/Scotty+Logo+Block.png</image:loc>
      <image:title>Meet Scotty: Customer Service Keynote Speaker</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acab197352f53a44ff61cea/1523233200303/_MG_9873.jpg</image:loc>
      <image:title>Meet Scotty: Customer Service Keynote Speaker</image:title>
    </image:image>
  </url>
  <url>
    <loc>https://scottywerner.com/testimonials</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2018-04-27</lastmod>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfab02562fa7b5ec5f6623/1523559172685/flying+locksmiths.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “Scott captured our attention and never let go. His passion for excellent customer service is obvious and contagious.”</image:title>
      <image:caption>Terry Bunch, CEO, TLB Ventures</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfab041ae6cf771396c8f7/1523559176182/flying+locksmiths.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “Scott’s presentation was genuine and authentic.”</image:title>
      <image:caption>David Lenhart, President Trahnel Inc.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfaaf1562fa7b5ec5f62dc/1523559157129/buzzfeed.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “Scotty and I have worked together for over a decade and his passion for customer service still remains as infectious and contagious as it did the day we met.”</image:title>
      <image:caption>Greg Coleman, CEO-BuzzFeed</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfaaee758d4676cbf253fd/1523559153220/TIFAC.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - "Scott Werner is the hardest working guy in the speaking industry.”</image:title>
      <image:caption>Josh Linkner, Keynote Speaker, Venture Capitalist, NY Times Bestselling Author &amp; Entrepreneur</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5ae1d639f950b7671d7c6965/1524749885593/testimonial.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “Scott’s stories really bring to life the impact that spectacular customer service can have on a business.”</image:title>
      <image:caption>Chris Duncan, Keynote Audience Member</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5ae1d9231ae6cf941a74e104/1524750644403/testimonial.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “Scott’s simple yet powerful lesson will be the cornerstone of our commitment to spectacular customer service.”</image:title>
      <image:caption>Alicia Leuven, Keynote Audience Member</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfaafa70a6adc2357ddaa3/1523559163935/Doyle+wealth+management.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “When it comes to client service coaches, there are many to choose from. Our involvement with Scott has proven him to be head and shoulders above the rest. Scott helped us refocus our efforts on what really counts.”</image:title>
      <image:caption>Scott Connor, CFP, CFA, MBA, National Director of Investor Services, Doyle Wealth Management</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5acfaafd6d2a73de679f560d/1523559168923/public+words.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “Scott has worked patiently and diligently to hone an audience-centered presentation that has real power and depth for those lucky enough to witness it.”</image:title>
      <image:caption>Dr. Nick Morgan, CEO Public Words</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5ae32a6370a6ad51b4227e78/1524836968326/testimonial.png</image:loc>
      <image:title>Scotty Werner: Professional Testimonials - “Mr. Werner’s presentation left me with a renewed sense of engagement for providing superior customer service…the motivation to deliver the type of interactions that will make advocates of the clients that we serve."</image:title>
      <image:caption>Kristina, Keynote Audience Member</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://scottywerner.com/contact-scotty</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-07-30</lastmod>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5aafcdf58ab722194e94063e/t/5f2228606813f426cf973ac2/1596074112980/Scotty+Werner</image:loc>
      <image:title>Book Scotty: Spectacular Customer Service Keynote Speaker - Scotty Werner</image:title>
      <image:caption>Customer service keynote speaker and trainer</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://scottywerner.com/scottys-thoughts</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-08-24</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/scottys-shout-outs</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-08-04</lastmod>
  </url>
  <url>
    <loc>https://scottywerner.com/new-page-1</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2020-07-30</lastmod>
  </url>
</urlset>

