KEYNOTE SPEAKER: SCOTTY WERNER
Delivering Spectacular Customer Service – six proven techniques to create a measured increase in your client retention and client loyalty.
KEYNOTE TOPIC
DELIVERING SPECTACULAR CUSTOMER SERVICE: SIX TIME-TESTED TECHNIQUES TO BOOST CLIENT RETENTION AND LOYALTY [READ MORE]
Scotty has an unbridled passion for delivering spectacular customer service. His presentation is packed with authentic, real life stories that will resonate with you and your team. Werner takes time to customize his Keynote so the value becomes exponential as your team applies his strategies. In this hectic day and age everyone is looking to trade time for value and Werner delivers in the following areas: 1) The content is customized for your company 2) Implementing these strategies will create brand loyalty 3) Your team with leave with a specific way to differentiate your brand from a competitor 4) You will be able to deploy a platform that you can scale nationwide 5) Your team will transform a transaction into a relationship.
“Scott has worked patiently & diligently to hone an audience-centered presentation that has real power and depth for those lucky enough to witness it.”
- Dr. Nick Morgan, CEO, Public Words
TOP EIGHT REASONS TO BOOK SCOTTY
EXPERIENCE
As someone who has taken over 250,000 client phone calls and trained over 3,000 customer service agents, Scott brings an unparalleled perspective to customer service.
FLEXIBILITY
In this day and age changes are inevitable. You will find Scott extremely flexible, and in most every case, can change his schedule to accommodate yours.
NO DRAMA
Zero crazy requests, no Prima Donna demands. Scott is accommodating during every step of the process and is easy to work with.
FOLLOW-UP
Scott will be in constant contact with everyone. Emails will be responded to the same day. Phone calls will be returned within 2 hours. Text messages will be answered within 10 minutes. (as long as Scott is not with a client )
PASSION
Scott’s presentation is delivered with passion and enthusiasm through authentic and genuine real-life experiences. His passion for spectacular customer service is unmatched in the industry.
TAKEAWAY VALUE
Your audience will walk away with actionable steps to increase client retention and client loyalty.
PERSONALIZATION
While researching what is important for the client, Scott will tailor his presentation to meet the needs of your client.
COMPELLING STORIES
Techniques are delivered through real life, powerful storytelling, not weak PowerPoint presentations. Entertaining stories will help your audience retain and implement the “6 Techniques” that will make an immediate impact on your business.
“Scott’s stories really bring to life the impact that spectacular customer service can have on a business.”
- Chris Duncan, Keynote Audience Member
