Scotty’s Thoughts
SCOTTY’S cOACHING cORNER
In Scotty's Coaching Corner, you will find tips and scenarios based on Scotty’s years of experience and teaching, on how to enhance your customer service skills, create a great customer experience and increase repeat business.
cUSTOMER sERVICE TRAINING
With Scotty’s help, learn how to motivate your customer service team to achieve unimaginable success. Learn how to train your team to provide a great experience for your customers and business. Your team experience can reduce high turnover rates and with a motivated customer service team you increase customer satisfaction, resulting in higher retention rates and revenue.
Scotty’s shout outs
Customer service depends on execution and in Scotty’s shout outs, Scotty Werner will discuss some of his real life customer service encounters and talk about the good, the bad and the ugly. Hear how other companies have shown great customer service.