Hello everyone, this is Scotty with another story of spectacular service.
This story is from Chris at American Express. A little while ago I was looking on the American Express website and I was trying to find a product that I thought I saw advertised on television. After a little bit of what I thought was an extensive search I could not find exactly what I was looking for, so I picked up the phone and called my team at American Express.
I was fortunate enough to get Chris on the other line and after a couple of minutes of fun dialogue he said, “Mr. Werner what can I help you with?”
Well, I explained exactly what I was looking for and Chris confirmed that a particular product wasn't available and then he asked me a question that put a smile on my face from ear to ear.
He said, “Mr. Werner you mind if I ask you a couple of questions so I can find out what specifically you're looking for and solve your problem?”
I thought this was PHENOMENAL!! He asked a professional opening in a conversational way that asked for permission to talk to continue the conversation and gave me a value as to why we should continue talking.
This was excellent! What a change from the way companies usually ask you questions, where they product puke all over you without any concern whatsoever to ask you a couple of questions to find out what is important to you.
Chris and the entire American Express team thank you very much for delivering spectacular service. This is one of the many reasons that I've been a loyal customer for over three decades tune in next week as we find and share more examples of spectacular service and remember until then every client deserves a spectacular experience.